Contact Us
Our customer support philosophy is rooted in the idea that assistance should always feel natural, thoughtful, and dependable throughout a customer’s journey with our brand. People reach out for help at various points and for different reasons. Some contact us when they’re first discovering our products, others when they are comparing options, and many get in touch after placing an order to ask for updates or clarification. Sometimes, unexpected issues arise, and additional support is needed. Whatever the situation may be, we strive to ensure that every interaction is met with empathy, clear communication, and thorough assistance.
To make reaching out for help as easy as possible, our customer service team is available on a consistent weekly schedule to accommodate customers across different time zones. We are accessible Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. These hours are designed to fit various schedules, whether customers need assistance early in the morning, during lunch breaks, or in the evening once other commitments are completed. If a message comes in outside of these hours, it is carefully logged and reviewed at the start of the next business day to ensure no inquiry is overlooked.
We place a high priority on clear and reliable communication. Our phone line, (805) 749-3209, is open during our service hours and directly connects customers to a knowledgeable representative. Every call is handled by someone who takes the time to listen and understand the concern before offering a solution. Whether a customer is calling for more information about a product, to troubleshoot a technical issue, to get an update on an order, or simply to ask a question, we aim to make each conversation informative, calm, and supportive, ensuring the customer feels confident by the end of the call.
For those who prefer written communication, email support provides an easy and accessible option. Customers can reach us at techdeckofficial@outlook.com, and we encourage providing as much detail as possible, such as order numbers, photos, or a clear explanation of the issue. This helps our team address the concern accurately and efficiently. Once an email is received, it is entered into our system, where it is assigned to a representative who will review the information and prepare a response. While response times can vary depending on email volume, we focus on delivering thoughtful and detailed replies rather than rushing through answers. Emails sent outside of business hours are addressed once the team is back online, and even during busy times, we remain committed to clear and complete communication.
Across all channels, our commitment to high-quality service remains consistent. We want every customer interaction to be steady, approachable, and easy to navigate. Whether someone needs more information before making a purchase, help using a product, updates on shipping, or assistance with returns or adjustments, our team is ready to help during our operating hours. We value each inquiry, and our goal is to provide support that is respectful, attentive, and dependable from start to finish.