Return Policy

Our returns process is designed to offer customers ample time and flexibility to evaluate their purchase and decide if it meets their expectations. A 30-day return window is provided, starting from the date the carrier confirms delivery of the order. Within this period, customers can contact us to initiate a return if they feel the product doesn’t meet their needs. To be eligible for a return, items must remain in their original, unused condition. This means there should be no signs of wear, damage, alterations, or use. All original packaging, including tags, labels, inserts, seals, protective coverings, and other materials that came with the product, must be returned along with the item. The product should also be repackaged using the original packaging materials like boxes, sleeves, and padding. A proof of purchase, such as the order confirmation email or digital receipt, is required to validate the return and ensure proper processing.

To initiate a return, customers should reach out to us via email at techdeckofficial@outlook.com. Upon receiving the request, our team will review the provided details to confirm the return meets our policy requirements. If approved, we will send a prepaid return shipping label along with instructions on how to return the product. It is crucial that customers use the return label we provide. If another carrier is used, or if the shipping method is altered, it could lead to delays, tracking problems, or delivery failures. In some cases, using an unauthorized return method could prevent us from properly receiving the return or issuing a refund. Our support team will be available throughout the process to answer any questions and help guide customers through each step.

We recommend that customers inspect their items as soon as they arrive. Early inspection helps identify issues such as transit damage, manufacturing defects, or incorrect items. Reporting concerns promptly allows us to address the situation quickly and determine whether a refund, replacement, or other solution is necessary. Delayed reports can complicate the process, as it may be more difficult to verify the condition of the product or shipment.

While most products are eligible for return, some items may be excluded due to hygiene standards, safety regulations, or specific handling needs. If customers are unsure whether a product can be returned, they should contact us for clarification before proceeding with a return. In the case of an exchange, the original item must be returned first. Once the return is processed, customers can place a new order for the replacement item, helping us maintain accurate inventory and streamline the process.

Customers located in the European Union are entitled to a 14-day cooling-off period, which allows them to cancel or return an order without providing a reason. This right is in addition to our standard return policy, but the same general conditions must be met. Items must be unused, undamaged, unwashed, and returned with all original packaging, tags, and materials. Proof of purchase is also required for the return to be processed.

Once a returned item is received at our facility, it will undergo a thorough inspection to confirm that all return conditions have been met. After the inspection, we will inform the customer of the outcome and whether the return has been approved. Refunds will be issued to the original payment method used for the purchase. In most cases, refunds are processed within ten business days, though the exact timing may vary depending on the customer’s bank or payment provider.

If a refund has not been received within 15 business days after approval, customers should reach out to us at techdeckofficial@outlook.com so we can investigate the issue and ensure the matter is resolved. Our aim is to make the returns process as smooth, transparent, and reliable as possible, from the initial request to the final resolution. By following the outlined guidelines, customers can expect a consistent and straightforward experience whenever they need to return an item.